Shipping policy
At OREZANA, we believe delivery is an extension of the care and precision behind every product we create. Our shipping process is designed to be reliable, transparent, and respectful of your time.
Order Processing
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. Orders placed after business hours or on non-business days will be processed on the next business day.
Once your order has been prepared for shipment, you will receive a confirmation email with tracking details.
Shipping Destinations
At this time, OREZANA ships within the United States.
We are actively preparing to expand to additional international markets and will announce availability as soon as it becomes available.
Shipping Methods & Delivery Time
Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery timelines typically range between 3–7 business days after dispatch.
Please note that delivery times are estimates and may be affected by carrier delays, weather conditions, or other factors beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on:
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Order size and weight
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Shipping destination
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Selected delivery method
All applicable shipping charges will be clearly displayed before you complete your purchase.
Tracking & Notifications
Once your order has shipped, you will receive a tracking number via email so you can follow your delivery in real time.
Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. OREZANA is not responsible for delays or delivery issues caused by incorrect or incomplete addresses.
Lost or Delayed Shipments
If your order appears delayed or lost in transit, please contact us promptly. Our team will work directly with the carrier to assist you as efficiently as possible.
Questions & Support
For any shipping-related questions, our support team is available. Please contact us.